Terms of Service

1. Acceptance of Terms

Welcome to 1st Alert.

These Terms of Service ("Terms") govern your access to and use of the 1st Alert mobile application ("App"), the official website at https://1stalert.in, and all related services, features, premium offerings and customer support provided by First Alert Health Tech Private Limited ("Company", "we", "our", "us") (together, the "Services").

By creating an account, accessing or using any part of the Services, you confirm that you have read, understood and agree to be legally bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.

We may update these Terms from time to time. Where a change materially affects your rights, we will give reasonable notice. Continued use of the Services after updated Terms take effect means you accept them, to the extent permitted by law.

2. Definitions

In these Terms:

Company — First Alert Health Tech Private Limited, incorporated under the laws of India.

App — the mobile application known as 1st Alert, including future updates and versions.

Services — all products and services provided by the Company, including Emergency SOS, live location sharing during an SOS, emergency contact management, emergency voice calls, medicine reminders, missed-dose alerts, the Health Vault, insurance document storage, the emergency QR code, health camp listings, blood donor registration, women's personal safety features, Premium features, customer support, website services, and future products the Company introduces.

User, you, your — any individual who accesses or uses the Services.

Account — the registered profile a User creates to access the Services.

Emergency Contact — a person you choose to receive your emergency alerts, location and related communications.

SOS — the emergency feature that lets you alert your Emergency Contacts, share your live location and emergency information, start an emergency voice call, and open your phone's dialer on an emergency number.

Health Information — medical or health-related information you provide, such as conditions, allergies, medications, prescriptions, blood group and insurance details stored in the App.

Premium Services — paid features made available by the Company.

Content — all text, graphics, logos, software, images, documents, trademarks, designs and other materials made available through the Services.

3. Eligibility

To use the Services, you must:

• Be 18 years of age or older;
• Have the legal capacity to enter into a binding agreement;
• Provide accurate and complete registration information; and
• Use the Services only for lawful purposes.

By using the Services, you confirm that you meet these requirements. The Company may refuse, suspend or terminate access if it reasonably believes a User does not.

4. Account Registration

To use most features you must create an Account. During registration you agree to:

• Provide accurate and complete information;
• Verify your mobile number by One-Time Password (OTP);
• Keep your information current;
• Protect your device and credentials; and
• Tell us if you believe your Account has been accessed without authorisation.

Each User may hold only one personal Account unless we authorise otherwise. You are responsible for activity conducted through your Account. We may suspend or terminate an Account for false information, misuse, fraud or breach of these Terms.

5. Description of Services

1st Alert helps individuals and families prepare for emergencies and manage important health information. Depending on your plan and settings, the Services may include:

• One-tap SOS;
• Live location sharing during an active SOS;
• Alerts to your Emergency Contacts, including a loud alarm on their phones where they have allowed it;
• An emergency voice call your contacts can join;
• Opening your phone's dialer on an emergency number (108 for ambulance, 112 for police) so you can place the call;
• Medicine reminders and missed-dose alerts (Premium);
• The Health Vault for your medical and insurance information;
• An emergency QR code / shareable health summary;
• Health camp listings and blood bank search;
• Optional blood donor registration;
• Women's personal safety features; and
• Other features we introduce from time to time.

Some Services need internet, mobile network, GPS, device permissions, a Premium subscription or third-party services to work. We do not guarantee every feature is available at all times, in all places or on all devices, and we may add, change or discontinue features.

6. User Responsibilities

To use the Services safely, you are responsible for:

• Providing accurate, up-to-date personal and health information;
• Keeping your Emergency Contacts current and making sure they know they may receive emergency alerts from you;
• Keeping your medication schedules and health records accurate;
• Keeping your mobile number and account details updated;
• Protecting your device and OTP credentials;
• Keeping your device charged where possible;
• Enabling the permissions the features you use require, such as location, notifications and microphone; and
• Using the Services only for lawful purposes.

Inaccurate, incomplete or outdated information may reduce how well the Services work. The Company is not responsible for consequences arising from information you provide.

7. Emergency Services and SOS

1st Alert helps you communicate during an emergency by quickly reaching your trusted Emergency Contacts and opening your phone's dialer on an emergency number. It is a communication and preparedness tool.

The Company is not an emergency service. We do not operate an ambulance service, hospital, police, fire or dispatch service, and we are not a substitute for official emergency services. The App does not itself summon police or an ambulance.

What happens when you start an SOS

Depending on the SOS type and your settings, the App may:

• Alert your selected Emergency Contacts, including sounding a loud alarm on their phones where they have allowed it;
• Share your live location with them until the SOS ends;
• Start an emergency voice call your contacts can join;
• Open your phone's dialer on the relevant emergency number — the ambulance number (108 by default, or an ambulance you have saved) for a medical SOS, or 112 for a personal-safety SOS. The call is placed only when you tap to call. The App does not notify, alert or dispatch the police, an ambulance or any authority on your behalf; and
• In a medical SOS, share your stored emergency Health Information with your Emergency Contacts so they can assist. Health Information is not shared in a personal-safety SOS.

These actions happen only after you start an SOS or through features you have enabled.

Text messages and your SIM

On Android, SOS text messages may be sent directly from your device using your own SIM. In that case your mobile number is the sender and your mobile carrier's standard charges apply.

No guarantee of response

We cannot guarantee ambulance, police or hospital availability or response; acceptance of emergency calls; delivery of SMS, push notifications or voice calls; that Emergency Contacts will see or respond; GPS accuracy; internet or network availability; or device battery. Emergency outcomes depend on many factors outside our control. Whenever possible, call official emergency services (112 or 108) directly.

Your responsibility in an emergency

You remain responsible for seeking medical help, contacting official emergency services, keeping Emergency Contact details accurate and keeping required permissions enabled. The Company does not assume responsibility for medical decisions or emergency outcomes.

8. Emergency Contacts and Authority to Add

You may add one or more Emergency Contacts by entering their name, mobile number and relationship. These contacts are used only for emergency communication and related Services.

By adding a person as an Emergency Contact, you confirm that you are entitled to provide their mobile number to us for this purpose. Where a contact also uses 1st Alert, they accept your request within the App. However, SOS and related alerts — including text messages — may also be sent to contacts who do not have the App installed. You are responsible for making sure the people you add are willing to receive these alerts.

A contact can ask to be removed from receiving your alerts, and you can remove a contact at any time.

9. Emergency Voice Calls

During an SOS you can start an emergency voice call. This call is voice only, is limited to approximately 15 minutes, and connects only the person in the SOS and the Emergency Contacts who were alerted. No ambulance dispatcher, operator or third party joins the call. The microphone permission is used only to let you speak on this call.

10. Medicine Reminders and Missed-Dose Alerts

Medicine reminders help you remember your own medication schedule. The Services do not prescribe medication, diagnose conditions, recommend treatment or replace a healthcare professional. Reminders are based entirely on information you enter.

Missed-dose alerts to family (Premium). If you subscribe to Premium and record your medication schedule, 1st Alert will notify your Emergency Contacts automatically when a scheduled dose appears to have been missed. This is part of the Premium service; there is no separate on/off setting for it. The App cannot verify whether medication was actually taken, and these alerts are a convenience feature only — their accuracy is not guaranteed.

The Company is not responsible for incorrect schedules you enter, reminders missed because of device settings, disabled notifications, battery, operating-system limits or connectivity, or any medical consequence of a missed or delayed dose. Continue to follow the advice of qualified healthcare professionals.

11. Women's Personal Safety Features

The women's personal safety features help you communicate with your trusted Emergency Contacts, and open your phone's dialer on 112, during situations where you feel unsafe. They may include one-tap SOS, live location sharing, an emergency voice call, alerts to your contacts, and opening the dialer on 112.

As with any SOS, the App does not alert or dispatch the police; it opens your dialer on 112 and the call is placed only when you tap to call. These features are intended to improve communication during an emergency but do not guarantee protection from harm, prevention of crime or any response. Where you are in immediate danger, call local law enforcement or emergency services directly.

12. Health Vault

The Health Vault lets you store medical information for quick access during an emergency — such as blood group, allergies, conditions, medications, medical history, insurance information, prescriptions and documents.

You are solely responsible for the accuracy of what you store, for updating it when things change, and for keeping uploaded documents current. The Company does not verify the accuracy, completeness or medical validity of anything in the Health Vault. Healthcare providers and responders should independently verify medical information before relying on it for treatment.

13. Insurance Information and Documents

You may store insurance policy information and documents for convenient access during an emergency. The Company does not issue insurance, give insurance advice, process claims or guarantee that any insurer or provider will accept your policy. Insurance information is stored only for your convenience, and you remain responsible for maintaining valid cover and keeping stored documents current.

Where you submit an insurance enquiry through the Services, you may be asked for contact details such as an email address so we or a partner can respond.

14. Emergency QR Code and Shareable Health Summary

The App lets you generate an emergency QR code or shareable link that displays a summary of your emergency health information to anyone who scans the code or opens the link. This is designed so a responder or bystander can see key details in an emergency.

Anyone who has the code or link can view the summary. You are responsible for deciding where to place or share it, and you can regenerate or disable it. Share it only where you are comfortable with the information being seen.

15. Health Camps

The App lists health camps and may let Users submit a camp for listing. If you submit a camp:

• Once approved, your camp may be published to other Users of the App;
• Details including the organiser's name and contact number may be shown publicly within the listing;
• You confirm you are the organiser or are authorised to post the camp and that the details are accurate;
• You grant the Company a licence to display and distribute the listing within the Services; and
• The Company may review, reject, edit or remove any listing at its discretion.

The Company does not organise these camps and does not vouch for the accuracy, quality, safety or outcome of any camp listed. Attend at your own discretion and verify details with the organiser.

16. Blood Donor Registration

You may choose to register as a blood donor. If you do, information such as your blood group and area may be made available to help match you with nearby requests, and a requester may be given a way to contact you. Registration is optional, you are responsible for the accuracy of the details you provide, and you can withdraw at any time. The Company does not guarantee any match, donation or outcome and does not verify medical eligibility to donate.

17. Health Tips, Deals and Offers

If you opt in, the Company may send you health tips, wellness content and "Health Deals & Offers", such as information about products, services or partner offers. These messages are optional, off by default, and you can opt out at any time in the App settings. We do not use your emergency or medical information to target marketing.

18. Premium Services

Certain features are offered as a paid subscription ("Premium"). Premium currently consists of one plan priced at ₹199 per year, which adds features such as medicine reminders, missed-dose alerts to your family, and saving your preferred hospitals. Premium is optional; the core emergency SOS and related free features do not require it.

We may change, introduce, discontinue or re-price Premium features. Pricing, plan length, renewal terms and applicable taxes are shown before you purchase.

19. Payments, Billing and Refunds

Payments for Premium are handled by third-party payment providers, depending on your platform:

• Android: payments are processed through Razorpay.
• iPhone / iPad (iOS): purchases are processed by Apple. Your subscription is billed to your Apple ID, renews automatically each year unless cancelled at least 24 hours before the end of the current period, and is managed or cancelled in your iPhone Settings — not by the Company.

Where a subscription renews automatically, you can cancel future renewals through the platform you purchased on. Cancelling does not by itself entitle you to a refund for the current period unless required by law or the platform's policy.

The Company does not store your card number, CVV, UPI PIN, net-banking password or other confidential payment credentials — these are handled directly by the payment provider. You should review the provider's own terms and privacy policy before paying.

Where the Services offer coupons, promotional codes or offer codes, these are subject to their own conditions and may be limited, changed or withdrawn.

Refunds, where available, are governed by Razorpay's terms (Android), Apple's App Store policies (iOS) and applicable law. We may decline refund requests that are inconsistent with those policies or the law.

20. Future Features

We may add Services over time — for example hospital integrations, expanded blood bank or donor services, AI-assisted health features, wearable integration or government health platform integrations. New features may carry supplementary terms, and using them may require accepting those terms.

21. Intellectual Property

All intellectual property in the Services belongs to the Company or its licensors, including the 1st Alert name, logos, trademarks, software, source code, databases, designs, graphics, icons, text, documentation and website and app content. These Terms grant you only a limited, non-exclusive, non-transferable, revocable licence to use the Services.

You must not copy or reproduce the Services except as the law allows; reverse engineer, decompile or disassemble the App; create derivative works; sell, rent, sublicense or commercially exploit the Services; remove proprietary notices; or attempt to bypass security.

22. User Content

You may upload content such as profile photographs, medical information, insurance documents, prescriptions, emergency contacts and health camp listings. You keep ownership of what you submit. You grant the Company a limited, non-exclusive, royalty-free licence to store, process, transmit and display your content as needed to provide the Services — including, where you choose to use such features, displaying a health camp you submit to other Users, or displaying your health summary to anyone holding your emergency QR code or link.

You are responsible for ensuring your content is accurate, does not infringe others' rights, does not break the law and contains no malicious software.

23. Acceptable Use

You agree to use the Services lawfully and responsibly. You must not: use the Services unlawfully; create false or misleading emergency alerts; harass, threaten or abuse anyone; upload malicious software; attempt unauthorised access to our systems; interfere with the Services' operation or security; impersonate another person; use automated tools without authorisation; or act in any way that could damage the Company's reputation or operation. We may investigate suspected misuse and take appropriate action.

24. Suspension and Termination

We may suspend, restrict or terminate access without prior notice where reasonably necessary to protect the security or integrity of the Services, investigate fraud or misuse, comply with law, protect the rights or safety of Users or others, or enforce these Terms — for example after false information, repeated misuse of emergency features, fraud, unauthorised access attempts or breach of these Terms. Where appropriate, we may give you a chance to resolve the issue first. Termination does not affect rights or obligations that arose before it.

25. Account Deletion

You can request deletion of your Account from within the App. When you do:

• Your request begins a 30-day grace period, during which you can cancel the request and keep using your Account;
• If you do not cancel within 30 days, we permanently delete most of your data from our production systems, including your profile, Health Vault, emergency contacts, medication information and uploaded documents; and
• A limited amount of information may be retained where necessary for legal, security, audit or fraud-prevention purposes, as described in our Privacy Policy.

How your personal data is handled on deletion is governed by the Privacy Policy.

26. Service Availability

We work to provide reliable Services but do not guarantee uninterrupted or error-free operation. Availability can be affected by internet or network conditions, GPS, device compatibility, battery, operating-system limits, scheduled maintenance, third-party interruptions and force-majeure events. We may suspend the Services temporarily for maintenance, upgrades or security, and will make reasonable efforts to limit disruption.

27. Limitation of Liability

To the maximum extent permitted by law, the Services are provided on an "as available" and "as is" basis. While we strive to provide reliable, secure Services, we do not warrant that they will always be uninterrupted, error-free or suitable for every situation.

To the maximum extent permitted by law, the Company is not liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages arising from or relating to: death, injury or medical outcomes in an emergency; delays in emergency response; Emergency Contacts failing to receive, see or respond to alerts; ambulance, police or hospital availability; GPS or location errors; internet or network interruptions; power failure or low battery; device or operating-system failures; delayed, failed or undelivered SMS, voice calls, push notifications or voice-call connections; information you provided that is inaccurate or outdated; unauthorised access resulting from your failure to protect your account or device; interruption of integrated third-party services; or circumstances beyond our reasonable control.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

28. Indemnification

You agree to indemnify and hold harmless First Alert Health Tech Private Limited, its directors, officers, employees, contractors, affiliates, licensors and service providers from claims, liabilities, damages, losses, costs or expenses (including reasonable legal fees) arising from your use or misuse of the Services, your breach of these Terms or any law, content you submit, or your infringement of a third party's rights. This survives termination of your Account or these Terms.

29. Third-Party Service Providers

The Services rely on trusted third-party providers to deliver certain functionality. These currently include:

• Google Firebase — authentication, database, file storage, push notifications, backend functions, crash reporting and configuration;
• Google Play Services and Google Maps Platform — app services, maps and location;
• SpringEdge — SMS and OTP delivery;
• 100ms — emergency voice calls;
• Razorpay — payments on Android; and
• Apple — purchases on iPhone and iPad.

These providers operate under their own terms and privacy policies. The Company is not responsible for their availability, changes they make, interruptions they cause, or their privacy practices. We may add, replace or remove providers as the Services evolve.

30. Privacy

How we collect, use, store, process and protect personal information is governed by the 1st Alert Privacy Policy, which forms part of these Terms. By using the Services you confirm you have read and understood it. Where these Terms and the Privacy Policy differ on the handling of personal data, the Privacy Policy governs that matter.

31. Changes to these Terms

We may update these Terms to reflect changes in law, new or improved Services, security enhancements or operational needs. The latest version is always available in the App or on our website. Where required by law or where changes materially affect your rights, we will give reasonable notice before they take effect. Continued use after revised Terms take effect means you accept them, to the extent permitted by law.

32. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute relating to these Terms or the Services is subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, unless the law requires otherwise. Before starting legal proceedings, the parties agree to make reasonable efforts to resolve disputes through good-faith discussion.

33. Force Majeure

The Company is not liable for any delay, interruption or failure to perform caused by events beyond its reasonable control, including natural disasters, floods, earthquakes, fire, war, civil unrest, terrorism, epidemics or pandemics, government action, internet or network failures, power failures, or cybersecurity incidents affecting third-party infrastructure. We will make reasonable efforts to restore affected Services as soon as practicable.

34. Severability

If any provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force.

35. Entire Agreement

These Terms, together with the Privacy Policy and any additional policies expressly incorporated by reference, are the entire agreement between you and the Company regarding the Services, and supersede prior agreements or communications about the Services.

36. Electronic Acceptance

By creating an Account, accessing or using the Services, you confirm you have read, understood and agree to be legally bound by these Terms. You agree that your electronic acceptance has the same legal effect as a handwritten signature, to the extent permitted by law.

37. Contact Information

For any questions about these Terms or the Services, please contact:

First Alert Health Tech Private Limited
Flat No. 106, NR White Pearl, Vasthu Layout, Kudlu
Bengaluru, Karnataka – 560068, India

Website: https://1stalert.in
General enquiries: contact@1stalert.in
Customer support: support@1stalert.in
Sales: sales@1stalert.in

Legal & Grievance Officer
R Vishnu Vardhan, Founder
Email: founder@1stalert.in